Privacy Policy W69 — Personal Data Protection for Malaysian Members

1Introduction & Scope of This Policy

Welcome to the Privacy Policy page W69. We understand that the decision to share personal information with any online platform requires a high level of confidence and trust. That is why we take this responsibility very seriously.

This Privacy Policy applies to all users who register, browse, or use any services provided through the website, mobile app, and any other digital platforms operated by W69. By using our platform, you agree to the collection and use of your personal information as described in this document.

This policy is written in Bahasa Melayu for ease of understanding by Malaysia users. In the event of any conflict in interpretation, the W69 reserves the right to provide the final interpretation.

2Types of Personal Data We Collect

W69 collects various types of information depending on how you interact with our platform. Generally, there are two main categories of data we collect:

A. Information You Provide Directly:

• Full name, date of birth, and identification number (MyKad or passport) collected during registration and the KYC process.
• Email address and mobile number for communication and account verification purposes.
• Bank account or e-wallet information used for deposits and withdrawals.
• Supporting identity documents requested during additional verification.
• Any information you share when contacting the customer support team.

B. Information Collected Automatically:

• Your IP address, web browser type, and device operating system.
• Session data including login time, usage duration, and pages visited.
• Betting history, transactions, and gaming activity on the platform.
• Cookie and tracking technology data that helps improve the user experience.

3How Personal Data Is Used

Every piece of data that W69 collected has a clear and lawful purpose. We do not collect more data than is necessary to operate the platform properly and securely.

• Verifying member identity and processing new account registrations.
• Processing and monitoring all deposit and withdrawal transactions accurately and securely.
• Identifying and preventing fraudulent activity, money laundering, or security breaches.
• Providing effective customer support and resolving any complaints or inquiries.
• Sending important account-related notifications, promotions, and platform updates.
• Meeting applicable legal reporting and compliance requirements.
• Enhancing the user experience through aggregated analysis of platform usage patterns.
• Supporting responsible gaming programs by monitoring members' gaming habits.

4Third-Party Data Sharing

Member Privacy W69 is our priority. We do not sell or rent your personal data to any third party. However, in certain situations, we may need to share information with the following parties:

• Payment service providers: to process your deposits and withdrawals securely through verified channels.
• Technology service providers: companies that help operate the platform infrastructure, including server hosting and cloud services that comply with strict privacy standards.
• Regulatory authority: when required by Malaysian law or a valid court order.
• Fraud prevention agency: to verify identity and prevent illegal activity in accordance with current legal requirements.

All third parties involved with W69 are required to comply with strict data protection standards and are only permitted to use such information for specified purposes.

5Data Security Measures

W69 invests seriously in cybersecurity infrastructure to ensure your data is always protected. The following are some of the protection layers we apply:

• Data in transit is encrypted using 256-bit TLS/SSL protocols, making it unreadable to unauthorized parties.
• Passwords are stored using a one-way, irreversible hashing algorithm.
• Two-factor authentication (2FA) is available for all accounts as an added layer of security.
• Monitoring of unusual login activity with automatic alerts for any suspicious access.
• Regular security reviews conducted by the internal cybersecurity team and periodic external assessments.
• Strict access controls — staff may only access data necessary to perform their specific duties.

While no system in the world can guarantee 100% absolute security, W69 is always committed to applying industry best practices in protecting our members' information.

6Cookies & Tracking Technologies

Platform W69 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: collect information about how you use the platform to help us improve the user experience.
• Functional Cookies: remember your preferences such as language settings and theme for your convenience.
• Analytics Cookies: helps us understand traffic and usage patterns in aggregate, without identifying individual users.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features. W69.

7Your Rights as a Data Subject

As a member W69, you have certain rights regarding your personal data under the applicable data protection laws in Malaysia. We fully respect these rights:

8Data Retention & Deletion

W69 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.

• Active account data is retained for the duration of the active account period plus the prescribed period following account closure for audit purposes.
• Financial transaction records are retained in accordance with the minimum requirements of Malaysia's banking and tax laws.
• KYC data is retained for the period prescribed by applicable anti-money laundering (AML) regulations.
• Customer support communication logs are retained for quality control and dispute resolution purposes.

Once the retention period expires, data will be deleted or anonymized in a secure manner so that it can no longer be linked to any specific individual.

9Minor Protection

Platform W69 strictly prohibits use by individuals under 18 years of age. We do not knowingly collect or process personal data from children or minors below the stipulated age limit.

If we determine that personal data belonging to someone under the age of 18 has been collected, we will take appropriate steps to delete that data immediately and close the account in question.

10Policy Amendments & Contact Us

W69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or current industry practices. When significant amendments are made, members will be notified via in-platform notifications or email.

The date of the last update will always be clearly displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how W69 handle your personal data, please contact us through the following channels: